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    People

    HOUSES ARE FULL OF PERSONALITIES

    At the heart of our brand are the individuals who bring our Houses to life. Our people. Captivating and characterful, our team injects passion and creativity to everything they do. We see our Houses as a unique communal ground where people from different parts of the world come together.

    At the heart of our brand are the individuals who bring our Houses to life. Our people. Captivating and characterful, our team injects passion and creativity to everything they do. We see our Houses as a unique communal ground where people from different parts of the world come together.

    Meet our General Managers

    What makes our House a “home” is our people, they are the heart and soul of our brand. They share an innate love of life and delight in spending meaningful time with our guests.

    Kristina Snaith-Lense

    General Manager, The Upper House

    Known for her bold and eclectic style, Kristina brings a dash of colour and glamour to work with her every day.

    What makes our House a “home” is our people, they are the heart and soul of our brand. They share an innate love of life and delight in spending meaningful time with our guests.

    Kristina Snaith-Lense

    General Manager, The Upper House

    Known for her bold and eclectic style, Kristina brings a dash of colour and glamour to work with her every day.

    Chengdu is an extraordinary place where the past and present live side by side. Our very name comes from the 1,600-year-old Daci Temple on whose former grounds we are built. It’s a sense of place that has inspired how we see wellness, gastronomy and art – an influence we hope you encounter during your stay at our House.

    CHRISTIAN KRONAST

    General Manager, The Temple House

    Passionate about road cycling and tennis, Christian is always on the go. His commitment to wellness and sustainable practices seamlessly integrates with his professional ethos.

    Chengdu is an extraordinary place where the past and present live side by side. Our very name comes from the 1,600-year-old Daci Temple on whose former grounds we are built. It’s a sense of place that has inspired how we see wellness, gastronomy and art – an influence we hope you encounter during your stay at our House.

    CHRISTIAN KRONAST

    General Manager, The Temple House

    Passionate about road cycling and tennis, Christian is always on the go. His commitment to wellness and sustainable practices seamlessly integrates with his professional ethos.

    Pushing limits, testing uncharted waters and always with our guests in mind is how The Opposite House creates thought provoking experiences. And we are definitely excited to do more.

    Olivier Dumonceaux

    General Manager, The Middle House

    Olivier channels his energy and love for Shanghai into the way he communicates with guests - welcoming them in like old friends.

    Pushing limits, testing uncharted waters and always with our guests in mind is how The Opposite House creates thought provoking experiences. And we are definitely excited to do more.

    Olivier Dumonceaux

    General Manager, The Middle House

    Olivier channels his energy and love for Shanghai into the way he communicates with guests - welcoming them in like old friends.

    The House Collective is all about our people and it’s been a thrill building the family of The Middle House, Shanghai. We have such characters in the team - charismatic and with their own flair

    Mark Passmore

    Director of Operations – Chinese Mainland
    The House Collective is all about our people. We have such characters in the team - charismatic and with their own flair.

    The House Collective is all about our people and it’s been a thrill building the family of The Middle House, Shanghai. We have such characters in the team - charismatic and with their own flair

    Mark Passmore

    Director of Operations – Chinese Mainland
    The House Collective is all about our people. We have such characters in the team - charismatic and with their own flair.

    Our Unique Individuals

    "The art of marketing is the art of brand building. Our culture is our brand. In this ever-changing industry, the most powerful and enduring brands are built from the heart, setting us apart from other hotels."

    Sella Wang

    Director of Marketing & Communications, The Middle House

    “Thank you to all housekeeping teams I have worked with in my career to make me the person I am today.”

    Lawrence Wong

    Director of Housekeeping, The Upper House

    "Personalised service is all about understanding our guests and their needs. There are no templates to fit everyone. Genuine care is the key. We have built a bond with our guests and welcoming them back to the House each time feels like seeing our old friends."

    K Ma

    Assistant Director of Guest Experience, The Upper House

    Friends of our Houses

    Former President of Beats Electronics, Luke Wood

    "The Upper House’s thoughtful approach to material, form, light, and a strong use of space as a storytelling vehicle reminds me of a great song. You have all the pieces that in and of themselves are well done but it’s the combination of elements that creates the masterpiece."

    Actor, Archie Kao

    “Every detail of the hotel just seems to harmonise together- its location affords it magnificent views of the city-centre below, while the efficient and soothing design of the suites is all the more complemented by their effortlessly professional and cordial staff.”

    Fashion Designer, Masha Ma

    "The Middle House has a natural and comfortable feel. Every time I come here, it’s like coming home. It’s an ideal space to let inner creativity flow and allow the inspiration to form naturally."

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