The steps we are taking to provide a safe environment. COVID-19 Update 
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People & Culture

HOUSES ARE FULL OF PERSONALITIES

Creative, passionate and full of character – our people bring unique perspectives, ideas and personalities to The Upper House. We are art-lovers, foodies, yoga devotees, enthusiastic travellers and budding fashionistas. Embracing our differences, we celebrate every individual that helps bring our House to life.

Creative, passionate and full of character – our people bring unique perspectives, ideas and personalities to The Upper House. We are art-lovers, foodies, yoga devotees, enthusiastic travellers and budding fashionistas. Embracing our differences, we celebrate every individual that helps bring our House to life.

Meet our Family

The smallest gesture or our assistance to guests can turn an ordinary journey to a great one. I don’t take this responsibility lightly. I fuel my work with the same passion that I have when helping out close friends.

Tommy Chan

Assistant Director of Guest Experience, Pacific Place Apartments

The smallest gesture or our assistance to guests can turn an ordinary journey to a great one. I don’t take this responsibility lightly. I fuel my work with the same passion that I have when helping out close friends.

Tommy Chan

Assistant Director of Guest Experience, Pacific Place Apartments

Our Unique Individuals

"When somebody walks through your door you have to be grateful that they're sitting there - and really look after them."

Jonathan Jones

Director of Restaurant, The Upper House

“Genuine care is the key. We have built a bond with our guests and welcoming them back to the House each time feels like seeing our old friends.”

K Ma

Assistant Director of Guest Experience, The Upper House